SMS Messaging Privacy Policy Effective Date: March 17, 2026
[Your Company Name] (“we,” “us,” or “our”) provides SIP trunk and cloud phone system services. This SMS Messaging Privacy Policy explains how we collect, use, and protect information when you opt in to receive text messages from us. This policy applies only to our SMS program and is separate from any general website privacy policy.
1. Information We Collect When you choose to receive SMS messages, we collect:
- Your mobile phone number
- Any additional details you voluntarily provide during opt-in (e.g., account number or name for personalization)
- Opt-in date, time, and consent record
We do not collect or store your SMS message content beyond what is required for delivery and troubleshooting.
2. How We Use Your Information We use your phone number and consent record solely to:
- Deliver transactional or service-related SMS messages (e.g., call notifications, voicemail alerts, account updates, two-factor authentication codes, or SIP trunk service alerts).
- Confirm your opt-in and manage your SMS preferences.
- Comply with legal and carrier requirements.
3. Sharing Your Information We may share your phone number with our SMS messaging provider, Twilio, Inc., solely for the purpose of sending the messages you have consented to receive.
Important CTIA & Carrier Requirement (required by Twilio): We do not share, sell, rent, or disclose your mobile phone number or your opt-in consent with any third parties or affiliates for marketing or promotional purposes.
All of the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
4. Opt-In and Opt-Out You must expressly opt in before we send any SMS. Opt-in occurs when you:
- Enter your phone number on our website (or other designated form) and check the consent box stating you agree to receive SMS messages, then submit the form.
You may opt out at any time by replying STOP to any message we send. You will receive a confirmation message that you have been unsubscribed. You may also reply HELP for help or contact us at the details below.
5. Message and Data Rates Message and data rates may apply. Carrier fees may apply depending on your plan.
6. Data Retention We retain your phone number and opt-in consent record only as long as you remain opted in or as required by law. Once you opt out, we delete your consent record and stop sending messages (typically within 30 days).
7. Security We use industry-standard security measures to protect your phone number and consent data. However, no system is 100% secure.
8. Your Rights You may:
- Request access to or deletion of your SMS consent data
- Update your information
- Withdraw consent at any time (by replying STOP)
To exercise these rights, contact us using the information below.
9. Changes to This Policy We may update this policy. We will post the new effective date at the top and notify opted-in users via SMS when required.
10. Contact Us If you have questions about this Privacy Policy or our SMS program: Email: [email protected] Phone: (563) 723-0443
By opting in to our SMS program, you acknowledge that you have read and agree to this SMS Messaging Privacy Policy.